We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products，except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, dekwarm require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Return shipping fee is paid by buyer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
How to Make Your Return: Step1: Click the "Tracking Order" feature at the bottom menu of our home page. Step2: Enter your Email Address and Order Number. Step3:There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.